SaaS product
M-Reply Email Helpdesk
The challenge
Support teams answering customers from shared mailboxes lose track of who owns each email, which ones are waiting, and how busy each agent is.
The result
A product sold worldwide as a hosted SaaS per agent per month or as a one-time licence, with a free 14-day proof of concept on the customer’s own mailbox.
- SaaS
- Microsoft 365, Gmail and IMAP
- Live dashboards