M-Reply SaaS — Smart Email Helpdesk at ₹300 per Agent
Turn every customer email into a ticket in seconds. Real-time mail sync, AI reply suggestions and live floor dashboards — no server, no installation hassle.
No credit card needed · Live in 1 day · Cancel anytime with 30 days' notice
Why teams choose M-Reply SaaS
Real-Time Mail Sync
Emails become tickets in under 10 seconds (Microsoft 365, Gmail) and under 30 seconds (IMAP). Two-way sync, no missed emails.
AI Assist Ready
AI reply drafts, auto-replies, thread summaries and smart routing.
AI SaaS & AutomationZero Maintenance
We host, update, back up and secure everything.
Pay Per Agent
₹300 per agent per month. Add or remove agents anytime.
Exclusive of 18% GST
Everything your helpdesk needs
Every plan is built on the same M-Reply platform.
Multi-mailbox ingestion
Pull support@, bookings@ and more into one queue.
Teams with custom signatures
Map each division to a team with its own signature.
Agent and Team Leader roles
Give every user the right level of access.
Response templates
Reply faster with consistent, approved wording.
Auto-acknowledgements
Send every customer an instant reply with a ticket reference.
Email/alias blocking
Stop spam addresses and domains from creating tickets.
Open → Pending → Resolved lifecycle
Tickets move to Pending on reply and close with a reason.
Assign & Transfer
Route a ticket to a teammate or hand it to another team.
Internal and customer comments
Add private notes or comments the customer can see.
Bulk assign/transfer/resolve
Act on many tickets in one step.
Reminders & SMS alerts
Schedule follow-ups and notify customers by SMS.
Auto-assign capping
Share work evenly with a ticket ceiling per agent.
Live floor & productivity dashboards
See who is active, on break and how much each agent holds.
Advanced search
Find tickets by ID, customer, status or any text.
Proactive outbound emails
Start a conversation without waiting for an inbound email.
Simple per-agent pricing
All prices in INR. Exclusive of 18% GST.
Starter
1–5 agents
Setup ₹2,000 one-time
Exclusive of 18% GST
- 2 mailboxes
- 1 team
- Real-time sync
- Templates
- Auto-acknowledgements
- Full ticket lifecycle
- Search
Business
6–20 agents
Setup ₹5,000 one-time
Exclusive of 18% GST
- 8 mailboxes
- Everything in Starter
- Unlimited teams
- Transfer
- Bulk actions
- Reminders
- Auto-assign capping
- Live dashboards
Enterprise
21–50+ agents
Setup ₹10,000 one-time
Exclusive of 18% GST
- Unlimited mailboxes
- Everything in Business
- SMS integration
- Priority onboarding
- Admin training
Add AI Assist for +₹100 per agent per month
Exclusive of 18% GST
How it works
- 1
Connect your mailbox securely
- 2
We configure teams, templates and auto-replies
- 3
Agents go live in 1 day
- 4
Track performance on real-time dashboards
Prove it on your own mailbox — free for 14 days
Connect one real mailbox, add up to 5 agents, and see real-time sync and AI reply suggestions in action. Buy within 30 days and the setup fee is waived, with your POC data carried over.
- email-to-ticket
- Under 10 sec
- missed emails
- Zero
- faster first response
- 30%
- AI drafts sent with little editing
- 50%+
Frequently asked questions
No, M-Reply SaaS is fully hosted.
Microsoft 365/Outlook, Gmail/Google Workspace and any IMAP server.
Yes, anytime; billing adjusts from the next cycle.
You get a full data export.
Yes, a one-time perpetual licence is available for your own server or VPS.
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