M-Reply SaaS — Smart Email Helpdesk at $4 per Agent
Turn every customer email into a ticket in seconds. Real-time mail sync, AI reply suggestions and live floor dashboards — no server, no installation hassle.
No credit card needed · Live in 1 day · Cancel anytime with 30 days' notice
Why teams choose M-Reply SaaS
Real-Time Mail Sync
Emails become tickets in under 10 seconds (Microsoft 365, Gmail) and under 30 seconds (IMAP). Two-way sync, no missed emails.
AI Assist (Beta)
AI reply drafts, auto-replies, thread summaries and smart routing.
AI SaaS & AutomationZero Maintenance
We host, update, back up and secure everything.
Pay Per Agent
$4 per agent per month. Add or remove agents anytime.
Exclusive of applicable taxes
Everything your helpdesk needs
Every plan is built on the same M-Reply platform.
Multi-mailbox ingestion
Pull support@, bookings@ and more into one queue.
Teams with custom signatures
Map each division to a team with its own signature.
Agent and Team Leader roles
Give every user the right level of access.
Response templates
Reply faster with consistent, approved wording.
Auto-acknowledgements
Send every customer an instant reply with a ticket reference.
Email/alias blocking
Stop spam addresses and domains from creating tickets.
Open → Pending → Resolved lifecycle
Tickets move to Pending on reply and close with a reason.
Assign & Transfer
Route a ticket to a teammate or hand it to another team.
Internal and customer comments
Add private notes or comments the customer can see.
Bulk assign/transfer/resolve
Act on many tickets in one step.
Reminders & SMS alerts
Schedule follow-ups and notify customers by SMS.
Auto-assign capping
Share work evenly with a ticket ceiling per agent.
Live floor & productivity dashboards
See who is active, on break and how much each agent holds.
Advanced search
Find tickets by ID, customer, status or any text.
Proactive outbound emails
Start a conversation without waiting for an inbound email.
Simple per-agent pricing
All prices in USD, exclusive of applicable taxes. Your quote confirms the final price.
Starter
1–5 agents
Setup $25.50 one-time
Exclusive of applicable taxes
- 2 mailboxes
- 1 team
- Real-time sync
- Templates
- Auto-acknowledgements
- Full ticket lifecycle
- Search
Business
6–20 agents
Setup $63.50 one-time
Exclusive of applicable taxes
- 8 mailboxes
- Everything in Starter
- Unlimited teams
- Transfer
- Bulk actions
- Reminders
- Auto-assign capping
- Live dashboards
Enterprise
21–50+ agents
Setup $129 one-time
Exclusive of applicable taxes
- Unlimited mailboxes
- Everything in Business
- SMS integration
- Priority onboarding
- Admin training
Add AI Assist (Beta) for +$1.50 per agent per month
Exclusive of applicable taxes
How it works
- 1
Connect your mailbox securely
- 2
We configure teams, templates and auto-replies
- 3
Agents go live in 1 day
- 4
Track performance on real-time dashboards
Prove it on your own mailbox — free for 14 days
Connect one real mailbox, add up to 5 agents, and see real-time sync and AI reply suggestions in action. Buy within 30 days and the setup fee is waived, with your POC data carried over.
- email-to-ticket
- Under 10 sec
- missed emails
- Zero
- faster first response
- 30%
- AI drafts sent with little editing
- 50%+
Frequently asked questions
No, M-Reply SaaS is fully hosted.
Microsoft 365/Outlook, Gmail/Google Workspace and any IMAP server.
Yes, anytime; billing adjusts from the next cycle.
You get a full data export.
Yes, a one-time perpetual licence is available for your own server or VPS.
Contact salesEnterprise Cloud SaaS Services: Zero Maintenance, Maximum Resilience
Deploy M-Reply as a turnkey managed SaaS service. Instant workspace provisioning, automated security patching, 99.95% uptime SLA, and deep API integrations—empowering your team to focus exclusively on customer experience.
Instant Tenant Provisioning
Launch your company workspace in under 60 seconds. Connect your mailboxes via official OAuth push and have your structured teams handling live inbound queues immediately.
Regional Data Sovereignty
Choose where your customer interactions and historical logs reside. Dedicated SaaS instances hosted in India (Mumbai), Singapore, Frankfurt, or North America to comply with local regulations.
Automated Nightly Backups & Point-in-Time Recovery
Every ticket, supplier forward thread, and customer attachment is automatically snapshot encrypted to low-cost multi-AZ storage with instant point-in-time restore capabilities.
Auto-Scaling Capacity on Spikes
During disruption events or seasonal holiday rushes, our cloud runtime scales container workers dynamically to process surges of thousands of concurrent incoming emails without queue lag.
Zero-Downtime Rolling Updates
Platform updates, feature rollouts, and security patches apply seamlessly in the background without disconnecting active agent sessions or missing incoming email notifications.
Hybrid Cloud or Self-Hosted Choice
Prefer complete private ownership? Deploy our exact same containerized .NET SaaS stack onto your own cloud VPS or on-premise hardware via a one-time perpetual licence.