M-Reply Pricing: ₹300 per Agent per Month
One flat price for helpdesk software in India. Pay monthly on the cloud, or buy a one-time licence and host it yourself. Every plan starts with a free 14-day POC.
All prices in INR, exclusive of 18% GST · No credit card needed for the POC
Cloud plans
The price per agent is the same on every plan. Plans differ by team size, mailboxes and features.
Starter
1–5 agents
or ₹3,000 per agent / year (2 months free)
Setup ₹2,000 one-time
Exclusive of 18% GST
- 2 mailboxes
- 1 team
- Real-time sync
- Templates
- Auto-acknowledgements
- Full ticket lifecycle
- Search
Business
6–20 agents
or ₹3,000 per agent / year (2 months free)
Setup ₹5,000 one-time
Exclusive of 18% GST
- 8 mailboxes
- Everything in Starter
- Unlimited teams
- Transfer
- Bulk actions
- Reminders
- Auto-assign capping
- Live dashboards
Enterprise
21–50+ agents
or ₹3,000 per agent / year (2 months free)
Setup ₹10,000 one-time
Exclusive of 18% GST
- Unlimited mailboxes
- Everything in Business
- SMS integration
- Priority onboarding
- Admin training
Buy within 30 days of your POC and the setup fee is waived.
One-time perpetual licence
Prefer to own it? Run M-Reply on your own VPS or on-premise server. The licence includes remote installation and 12 months of free support.
| Plan | Team size | One-time licence |
|---|---|---|
| Starter | 1–5 agents | ₹20,000 |
| Business | 6–20 agents | ₹50,000 |
| Enterprise | 21–50+ agents | ₹1,20,000 |
Exclusive of 18% GST
Cloud or licence: compare the 3-year cost
Set your number of agents and hosting choice, and the calculator shows the total over three years for each option. Open the calculator
Annual maintenance (from year two)
Year one is free. Cloud subscribers need no maintenance contract.
- Basic₹3,000 per year
Email support, bug fixes and security patches
- Standard₹7,500 per year
Basic, plus phone and WhatsApp support and upgrades
- Premium₹18,000 per year
Standard, plus sync monitoring and a 2-hour 24×7 response
Optional add-ons
Buy these only when you need them.
- AI Assist (cloud)+₹100 per agent per month
- AI Assist (licence module)₹10,000 one-time
- SMS gateway integration₹5,000 one-time
- Extra training session₹2,000 per session
- Custom reports / API integration₹1,000 per hour
Comparing tools? See how M-Reply compares
Pricing questions
M-Reply costs ₹300 per agent per month on the cloud, on every plan, or ₹3,000 per agent per year. A one-time perpetual licence starts at ₹20,000. All prices exclude 18% GST.
Yes. Every plan starts with a free 14-day proof of concept on one of your real mailboxes, with up to 5 agents and no credit card.
Cloud plans have a one-time setup fee of ₹2,000 to ₹10,000 depending on the plan. It is waived if you buy within 30 days of your proof of concept.
The licence includes remote installation on your own VPS or on-premise server and 12 months of free support. From year two, annual maintenance starts at ₹3,000 per year.
AI Assist is ₹100 per agent per month on the cloud, or a ₹10,000 one-time module with a licence.