M-Reply Pricing: $4 per Agent per Month
One flat price for helpdesk software, shown in your currency. Pay monthly on the cloud, or buy a one-time licence and host it yourself. Every plan starts with a free 14-day POC.
All prices in USD, exclusive of applicable taxes. Your quote confirms the final price. · No credit card needed for the POC
Cloud plans
The price per agent is the same on every plan. Plans differ by team size, mailboxes and features.
Starter
1–5 agents
or $40 per agent / year (2 months free)
Setup $25.50 one-time
Exclusive of applicable taxes
- 2 mailboxes
- 1 team
- Real-time sync
- Templates
- Auto-acknowledgements
- Full ticket lifecycle
- Search
Business
6–20 agents
or $40 per agent / year (2 months free)
Setup $63.50 one-time
Exclusive of applicable taxes
- 8 mailboxes
- Everything in Starter
- Unlimited teams
- Transfer
- Bulk actions
- Reminders
- Auto-assign capping
- Live dashboards
Enterprise
21–50+ agents
or $40 per agent / year (2 months free)
Setup $129 one-time
Exclusive of applicable taxes
- Unlimited mailboxes
- Everything in Business
- SMS integration
- Priority onboarding
- Admin training
Buy within 30 days of your POC and the setup fee is waived.
One-time perpetual licence
Prefer to own it? Run M-Reply on your own VPS or on-premise server. The licence includes remote installation and 12 months of free support.
| Plan | Team size | One-time licence |
|---|---|---|
| Starter | 1–5 agents | $259 |
| Business | 6–20 agents | $639 |
| Enterprise | 21–50+ agents | $1,519 |
Exclusive of applicable taxes
Cloud or licence: compare the 3-year cost
Set your number of agents and hosting choice, and the calculator shows the total over three years for each option. Open the calculator
Annual maintenance (from year two)
Year one is free. Cloud subscribers need no maintenance contract.
- Basic$40 per year
Email support, bug fixes and security patches
- Standard$95 per year
Basic, plus phone and WhatsApp support and upgrades
- Premium$229 per year
Standard, plus sync monitoring and a 2-hour 24×7 response
Optional add-ons
Buy these only when you need them.
- AI Assist (Beta), cloud+$1.50 per agent per month
- AI Assist (Beta), licence module$129 one-time
- SMS gateway integration$63.50 one-time
- Extra training session$25.50 per session
- Custom reports / API integration$13 per hour
Comparing tools? See how M-Reply compares
Pricing questions
M-Reply costs $4 per agent per month on the cloud, on every plan, or $40 per agent per year. A one-time perpetual licence starts at $259. All prices are exclusive of applicable taxes.
Yes. Every plan starts with a free 14-day proof of concept on one of your real mailboxes, with up to 5 agents and no credit card.
Cloud plans have a one-time setup fee of $25.50 to $129 depending on the plan. It is waived if you buy within 30 days of your proof of concept.
The licence includes remote installation on your own VPS or on-premise server and 12 months of free support. From year two, annual maintenance starts at $40 per year.
AI Assist is $1.50 per agent per month on the cloud, or a $129 one-time module with a licence.