About M-Reply
M-Reply is email ticketing and helpdesk software from SFASME, built in New Delhi, India for teams that support their customers by email.
What we build
Many support teams still work from a shared mailbox. Emails get answered twice, or not at all, and nobody can see how much work is waiting. M-Reply turns that mailbox into a ticket queue: every email becomes a ticket with one owner and a status, in under 10 seconds on Microsoft 365 and Gmail.
How we work
- One clear price. ₹300 per agent per month on the cloud, or a one-time licence if you prefer to host it yourself.
- Proof before purchase. A free 14-day proof of concept on your own mailbox comes before any payment.
- We set it up with you. Our team configures mailboxes, teams and templates, and trains your agents.
The company
M-Reply is a product of SFASME. Our office is in New Delhi – 110025, India. To reach the team, see the contact page.